Shipping policy
Shipping Policy
At Viona Beauty, we want your order to reach you safely, securely, and as quickly as possible. Please review the information below before placing your order.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a confirmation email with your tracking information, where applicable.
Shipping Times
Estimated delivery times begin once your order has been dispatched:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days, where available
Please note that delivery times are estimates and may vary depending on your location, courier delays, weather, holidays, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the shipping option selected.
From time to time, Viona Beauty may offer promotional shipping rates or free shipping on qualifying orders.
Order Tracking
If tracking is available for your order, your tracking details will be sent to the email address provided at checkout.
Please allow some time for tracking information to update after your order has been dispatched.
Incorrect Shipping Information
Please make sure your shipping address is accurate and complete before placing your order.
If you notice an error in your shipping information, contact us as soon as possible at customerservice@shopvionabeauty.com. We will do our best to assist, but we cannot guarantee that changes can be made after an order has been processed or shipped.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at customerservice@shopvionabeauty.com with your order number so we can assist you.
Once an order has been handed over to the shipping carrier, delivery delays may occur that are outside of Viona Beauty's control.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery and provide your order number along with clear photographs of the damaged packaging and products.
We will review the information and assist you with the next steps.
Contact Us
If you have any questions about your order or our shipping policy, please contact us:
Email: customerservice@shopvionabeauty.com
Viona Beauty
BE BOLD. BE BEAUTIFUL. BE VIONA.
